Welcome to
Royal Crescent Surgery

Here you will find information about our Surgery, services the Surgery offers and health advice.

We are located in the seaside town of Weymouth on the south coast of England. We aim to provide a comprehensive, personal, professional service to all our patients.

We are open to new NHS patients and would like you to join our surgery. If you live within our practice area please go to our registration page for more information on how you can become a patient at our surgery.

If you would like to book an appointment with a doctor please telephone the surgery between 08.30 to 18.30 on 01305 774466.

Please see our opening times page for further information on when each doctor is available. 

If you need medical advice or attention when the surgery is closed please visit  call 111. The NHS 111 service is free to call, although if calling from a pay-as-you-go mobile you will need at least 1p credit.

If you have a life threatening emergency call 999

You can also access further help and information by visiting NHS UK

You can find further information on the services we offer in our Practice Booklet.

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The surgery will be closed for Spring Bank Holiday

Monday 25th May

If you require Urgent Medical Attention whilst the surgery is closed please call 111

For life threatening emergencies - call 999





Coronavirus Advice

The Surgery doors are now closed, however we will continue to provide care for all our patients via telephone on 01305 774466. If a patient needs to be seen this will be arranged by your doctor and you may be asked to come to the surgery to be seen.

Please be reassured these are challenging times for everyone but we are still here to help. We have however had to make some significant changes to help protect our most vulnerable patients.

There is currently no vaccine or specific treatment available for Coronavirus, and it is important to remember that for the vast majority of people the virus causes a mild fever and cough with complete recovery within a few days.  The guidance is changing rapidly.



Dorset CCG Feedback Coronavirus Update -23 April 2020

Dorset CCG Feedback Coronavirus Update-16 April 2020

Dorset CCG Feedback Coronavirus Update-9 April 2020



Open letter to the population of Weymouth and Portland

Please click HERE to read an open letter to our population, from Dr Rachael Stow, on behalf of Weymouth and Portland Primary Care Network, regarding current GP protocols and the agreed shielding policy for patients at high risk of complications in our Community. 

29/03/2020


Covid-19 Rescue packs - the myth

We have been made aware of some inaccurate information circulating regarding special rescue packs for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
Please read this helpful information from the British Lung Foundation.

You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed there are concerns steroids will reduce your immunity to fight off this virus.

29/03/2020


STAY AT HOME IF YOU HAVE CORONAVIRUS SYMPTOMS

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

For further advice about COVID-19 and some steps you can take to prevent yourself getting ill read www.nhs.uk/coronavirus

Please click the link below for further information from the government.

Coronavirus (COVID-19): Government Response

If you have been told to stay at home because of coronavirus and need a note for your employer Please click here for further advice on Isolation Sick Notes


We have made some changes here at the surgery. The reason for these steps is to prevent any potential spread to our most vulnerable patients. Every time a suspected case attends a health facility, the affected areas need to be deep cleaned which would cause the surgery to close and significant inconvenience for patients.

No Front Desk Reception: Only patients who have spoken to a Doctor or Nurse on the telephone and need to be seen face-to-face will be asked to come to the surgery at a specific time.

The surgery will be closed to all other patients.

There is no reception service at the front desk.  For any patient queries we ask that you telephone the surgery or email us.  Please be patient with the surgery team who are doing their best to answer your queries and help you.

Nurse Appointments have been restricted to the following:

  • Urgent Blood Tests only
  • Wound dressings
  • Suture removal
  • Important injections and vaccinations
  • Cervical screening if under 6 or 12 month review

We are suspending all Long Term Condition clinics for the time being but this will be under ongoing review.

Online access: Online access will enable you to order prescriptions directly with the practice and is a more efficient way of requesting medication - please register for this service. You can email the surgery to register for this service.

Leg Clubs: Leg clubs are closed. All forseable Leg Clubs are being held from Wyke Regist Community Centre - Rymead lane.  This is appointment only - no walk in's will be accepted. To book an appointment call 07951 980091.

Online booking: Online bookings have been stopped for the moment as all patients will be assessed on the phone by a GP prior to booking an appointment.

eConsult: You can submit an electronic consultation online via this website which will be checked by one of our doctors within 48 hours and replies will come directly back to you.

Repeat Prescriptions: To order your repeat prescriptions please either request via SystmOnline, via Email or post through the surgery letterbox.  Please ensure you nominate which pharmacy you would like to collect your medicine from.  You will not be able to collect your prescription from the surgery. There is no need to order extra medications.

Some pharmacies will deliver medications if you have already set this up, but most are now unable to take on any new delivery customers.Please ask if a friend or neighbour is able to collect your medicine for you.

For information on Pharmacies and opening hours, please click  here www.nhs.uk



IF YOU NEED HELP OR KNOW SOMEONE WHO NEEDS HELP There are some volunteer groups in the area who may be able to help:

Dorset Council

Dorset council have a dedicated help line set up to support anyone who falls into the operation shield categories. Click here for further information.

Click here to find out who can help you during the Coronavirus Pandemic.

Email: communityresponse@dorsetcouncil.gov.uk

or call 01305 22102 (lines open 8am-8pm 7 days a week)



Food Delivery Service

There are some local companies in Weymouth offering a food delivery service. Please click here for further information.


Age UK

Age Uk are coordinating requests for help with issues relating to loneliness and isolation, or support in accessing items such as food, cash or medication. Support is available to all residents within the Dorset Council area.

To request help:

email: enquiries@ageuknswd.org.uk

Call: 01305 269444

Each request will be individually assessed and categorised according to the individual’s level of need.


Food Bags

Delivered to you, your friends or family. This can be arranged for a donation of 35 for a family box, 20 for a smaller box and 10 for fresh food only box.

Call: 07514 114680 or 07980 730029

Email: juliehursthouse@weymouthtowncouncil.gov.uk


General Help

For medical concerns:
Help and Care
Call: 0303 303 0153
Email: contact@helpandcare.org.uk

Weymouth Community Volunteers
Call: 01305 830255 (10am-11am)

Help and Kindness
Call: 01305 265893
Email: hello@helpandkindness.co.uk

Age UK
Call: 01305 269444
(e.g. small urgent househould repairs)

Dorset Council Coronavirus Helpline
Call: 01305 221022

Citizens Advice
Call: 0344 4111444

For updates to this information please check the Weymouth Town Council website: www.weymouthtowncouncil.gov.uk


REFRESH - An Essential Aid Project

If you are isolating and need some support, need groceries delivered, medication collecting or just some one to talk to -  Refresh have a team of volunteers that can help.

Click here for further information

or call 07514 114 680 or 07980 730 029



Helping people around Weymouth & Portland - Facebook

There is a  Facebook group helping people around Weymouth & Portland  providing help for people who are vulnerable and isolated.


Carers Support Dorset

For carers who are isolated  0800 3688349

https://www.carersupportdorset.co.uk/

Please click here for further information for carers for practical and emotional support


 ESSENTIAL SUPPORT

For further information and essential support for people aged over 65 and identfied in high risk groups please click here.


ALCOHOLICS ANNONYMOUS - WEST DORSET

If you seem to be having trouble with your drinking, or if your drinking has reached the point where it worries you please click here.


PATIENT PARTICIPATION GROUP HELP & INFORMATION

Why a good diet is important and Nutritian Advice for COVID-19 by Isabel Hooley - Chief Dietitian - Dorset County Hospital.

Help for patients in self-isolation


NHS VOLUNTEER RESPONDERS:

NHS Volunteer Responders has been set up to support the NHS and the care sector during the COVID-19 outbreak. To do this we need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses, those working in local authorities and other professionals, will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

Click here for further information


Travel Cancellation: Please be advised that the Royal College of General Practitioners (RCGP) has advised GPs that they should not write letters for holiday cancellations due to holiday destinations being affected by the COVID-19 virus.

The Practice understands and appreciates that patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of COVID-19, but this is not the same thing as being unable to travel to an existing illness.  It is not the GPs responsibility to give patients advice about where not to travel.

Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England and not letters from GPs.

As you can imagine, the practice, in common with all NHS services, is likely to be extremely busy over the coming weeks. Please bear with us and we will do our best to support you in these challenging circumstances.

Many thanks as always for your patience and support.

The Practice Team
The Royal Crescent & Preston Road Practice


STAY AT HOME - PROTECT THE NHS - SAVE LIVES IN DORSET

Dorset, it’s a simple message. Please stay at home, protect the NHS, save lives.

The most important action we can all take in Dorset, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.

All agencies in Dorset and nationally are working together to take all the necessary steps to contain and delay the spread of the virus and to ensure we are well prepared for increases in cases across Dorset.


We are a Veteran Friendly GP Practice

There is a FREE Mental health and Wellbeing service available to all Serving personnel, Veterans and their family members (aged 16+) which is supported directly throught the MOD and NHS England.

Please click here for further information.


CHAT HEALTH

ChatHealth is an NHS School Nurse anonymous text messaging service, which was made available to all Middle and Senior Schools Pan Dorset from June 2017. The service is for young people aged 11-19 years old (year 7 and above) Pan Dorset and is part of a unique, multi-award winning NHS scheme, which has been highly acclaimed by students, staff and NHS officials for improving access to healthcare for a young audience.

With the upcoming events in relation to COVID-19, we are asking if you can reinforce to students, that ChatHealth will still be available for them to access Monday – Friday 8.30 – 4.30 (not Bank Holidays), whether schools are open or closed, for any queries or concerns around emotional health, physical health, sexual health, family, exams, relationships etc

 ChatHealth number – 07480 635511



We are pleased to present our new website page for

Young People, Parents and Carers.

Click the link below to find out more..


yp logo



The NHS Friends and Family Test

We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. It doesn't take long. 

You may receive an automated text message to your mobile phone after your appointment asking for feedback, please take the time to reply. 

 All feedback is greatly appreciated and will be used to help us continue to  improve our service to you.  All feedback is anonymous.

You can also complete a paper Friends and Family feedback form and post this anonymously in the Friends and Family post box, situated in the waiting room.

Please visit www.nhs.uk/friendsandfamily for further information.

You can also leave a review on NHS UK 



SystmOnline 

Giving you more choice in accessing GP services

The practice is pleased to advise you that it is now possible to view your detailed coded medical record and medical summary data online via SystmOnline.

Through SystmOnline you can:

  • Book Appointments
  • Request repeat Prescriptions
  • View your detailed coded medical record, summary record, blood test results, medication, allergies and adverse reactions.

If you have already registered for our online services, please click on the link below to book an appointment, request your medication, or request to view your coded medical records.

Click the SystmOnline box below

Click Here for SystmOnline

How To Register - If you would like to register for this service, please personally bring in to reception one form of photo ID and a letter confirming your current address. You will then need to complete a registration form at reception or you can download the registration form and bring this to reception along with your ID.

Once your registration is completed you will be given your user name and password to access this service.  

Need Some Help? - If you would like some help setting this up, or navigating the system we can offer you a one-to-one appointment with a Digital Champion at the surgery.

Digital Champions are trained volunteers who help and support people in the local community to use the internet and gain basic online skills.

Please click here for further information on Digital Champions. If you would like a one-to-one appointment, please contact reception.






Health & Social Care Information Centre


Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have. 

Please click HERE for further information.



Royal Crescent Surgery
Tel: (01305)
774466
25 Crescent Street
Weymouth
Dorset
DT4 7BY

New Patients Welcome
nhs111

How to get help

999

For severe illness, injury or serious accident contact the ambulance service.

111

New NHS 111 and Out of Hours service for general medical information and treatment 24 hours a day.

01305 774466

Monday to Friday 08:30 - 18:30 to speak to a doctor or make an appointment.

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